Troubleshooting: Unable to retrieve data in "View JSON-LD" panel

Modified on Fri, 22 Mar at 2:47 PM

There can be a few causes for this. One of the more common causes is when there is an incorrect linkage or a recursive loop between data items. For example if you have a data item for an article and you want to include the URL as the “mainEntityOfPage”, a recursive loop can be created if the URI and the URL in that field are the same. This means that our system believes you are trying to link the data item to itself, rather than simply reference the URL. 


This has an easy solution! Change the URI of the data item to add an #anchor to the end (e.g https://support.schemaapp.com/#Website). This will distinguish the data item from the URL itself.


If you are still having trouble after completing this initial review & troubleshooting process, please contact support@schemaapp.com and we’ll be happy to help you figure it out.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article